Cancel duplicate subscription

Amadeo Cuschieri 0 Reputation points
2026-10-05T20:16:43.4466667+00:00

Today I accidently purchased a duplicate Microsoft 365 accidently, already had a paid subscription.

My order number is 2648971126

Please help with canceling this order

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. John Jefferson Doyon 88,935 Reputation points Independent Advisor
    2026-10-05T20:57:02.1533333+00:00

    Hi, @Amadeo Cuschieri

    This forum is public, no one from here has access to your Microsoft Billing account.

    Have you already checked whether the duplicate Microsoft 365 subscription appears under https://account.microsoft.com/services?

    From https://account.microsoft.com/services find the duplicate subscription, select "Manage," then "Cancel." Microsoft will show during the cancellation process whether that purchase is eligible for a refund.

    If you do not see an option to cancel the duplicate subscription, let me know what options you see under "Manage." And let me know where you bought it if directly from Microsoft Store.

    Click "Add comment" to let me know.

    Thanks!

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