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Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Dear Vitali,
I'm sorry to hear you've been through so many dead ends just to cancel one subscription. Unfortunately, as a forum moderator, I am not able to cancel the subscription, issue a refund or open a commercial case on your behalf. My role here is limited to providing general guidance you can apply from your side. There is also no public email address for the Commercial Billing team. They can only be contacted through a support ticket.
The most direct written channel for this is Minecraft Education Support. You can submit a ticket at https://aka.ms/MEE_New_Request, and their agents handle cancellations for customers who can't sign in to the admin center. To speed things up, include:
- The tenant username and domain
- Your original invoice and any renewal notices
- The line item from your bank statement
Please send the request from the contact address on the account, and ask them to cancel the subscription, turn off recurring billing and review the 1 August 2026 renewal for a refund. Keeping the request limited to this one subscription, as you've done, will help avoid confusion.
On the refund, business subscriptions normally offer a prorated refund only within a short window after the start or renewal date, and that window has passed. A refund isn't guaranteed, but support can still review it, especially since the subscription hasn't been used.
For reference: Support for Cancelling Minecraft Education for Commercial – Minecraft Education
If that route doesn't work, you can reach Microsoft commercial support by creating a free trial tenant:
Visit the Office 365 Enterprise plan and pricing comparison page, choose Basic plan, and click "Try for free" to start a free trial.
Follow the guided setup process to create your new trial account.
Once the new tenant is created, you should be able to access your support portal and submit your ticket.
Sign in to the Microsoft 365 admin center
Go to Show All > Support > New Service Request.
In the request, explain your situation in detail.
Important Notes:
Be prepared for Microsoft to want to verify your identity and admin privileges
The processing time may be longer due to contacting support from another tenant.
The trial is only a way to contact support, so please remember to cancel the trial subscription as soon as your request is resolved to avoid unwanted charges.
I hope this information is helpful and provide you with a clear path forward. Should you have any further questions or need additional assistance, please don't hesitate to reach out. I'm always happy to help. Have a wonderful day!
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