Refund Request for Unexpected Azure Charges

A deleted resource group can't be recovered. However, some recently deleted resources might still be restorable if that resource type supports soft delete.

For the refund path shown in the portal message, the supported next step is to create an Azure support request for billing.

Recommended actions:

1. Review the invoice that contains the unexpected charges.
2. Review the charges in Cost analysis.
3. Check who was responsible for the resources.
4. Analyze the audit logs and permissions on the parent scope if available.
5. Create a billing support request and include as much detail as possible.

When submitting the support request, include:

• Subscription details
• The affected resource names and resource IDs, if available
• The resource types
• The date the resource group was deleted
• A clear note that the portal shows: "Expedited refund limit reached. Submit a support request to get a refund."
• The invoice or charge details that appear unexpected

If the portal keeps looping or pushing refund suggestions, use Help + support in the Azure portal, start a new support request, choose Billing, select the subscription, continue past suggested solutions, and use Return to support request if needed to complete submission.

If assistance is needed after the request is created, another support request can be opened to get help managing the original one.

References:

• Azure Resource Manager resource group and resource deletion
• Understand the terms in your Azure usage and charges file
• Manage an Azure support request
• Not able to raise the refund request in the azure portal - Microsoft Q&A
• Urgent: Trapped in Azure Support Portal Loop for Accidental Charge Refund - Subscription dd21aac0-b1a5-46a1-9686-7ab0a5f74dba - Microsoft Q&A