admin lockout - how to get a live operator on the line in belgium ???

christine minnekeer 0 Reputation points
2026-10-05T12:06:57.4766667+00:00

I'm the only admin and currently locked out due to a lost cell phone and thus no access to my authenticator application. I have all tentant details, invoices, payment proof etc, but I can't get a real operator on the line. There are 2 numbers listed for belgium (0)80 04 00 27 which is out of order and (0) 80058121 which is an AI that disconnects the line at any given time.

How can I contact the data protection team ???

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Helen Luu 3,300 Reputation points Independent Advisor
    2026-10-05T12:42:45.33+00:00

    Hello @christine minnekeer

    If you can't contact Microsoft Support by phone, you can try creating a new trial tenant using the link below: Microsoft 365 Business Plans and Pricing | Microsoft 365 After you fill out and submit the sign-up form, you'll have access to the Microsoft 365 admin center. 

    Once you've gained access, contact the Microsoft support team by following the guidance in the following document to create a support ticket: Get support - Microsoft 365 admin | Microsoft Learn 

    When submitting a ticket, be sure to make it clear that the issue is relevant to different tenants and Data Protection Team will first verify your ownership of the account and revoke your MFA once confirmed. After that, you can set up the Microsoft Authenticator app again on your new device. 

    Please note that this is a user support forum. Only the data protection team can help you revoke a session and reset passwords, accounts, multi-factor authentication (MFA), and more. 

    After the issue is successfully resolved, remember to cancel your trial subscription by following the instructions in the following document: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn 

    If you have any further concern, please feel free to let me know. 

    Feel free to let me know if there are any updates or if you have further questions regarding this issue. 

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