NO E-MAIL for two days and NO HUMAN BEING TO CALL

For a sudden stop in email after 2 days, start with the checks that most often block mail flow:

1. Sign in to Outlook on the web and check whether new mail appears there.
   • If mail appears on the web but not in the Outlook app, the issue is with the app connection.
   • If mail does not appear on the web either, the issue is with the mailbox or mail delivery.
2. Check mailbox storage.
   • In Outlook.com, open Settings > General > Storage and confirm the mailbox or Microsoft cloud storage is not full.
   • A full mailbox can stop new mail from being received.
3. Check whether the account is blocked for verification or password issues.
   • Try signing in to the Microsoft account in a browser.
   • If prompted to verify identity or update the password, complete that step first.
4. Check Outlook web settings that can redirect or hide mail.
   • Review Settings > Mail > Rules
   • Review Forwarding
   • Review Junk email and blocked senders
   • Also check Deleted Items, Archive, Other, and any custom folders.
5. If sending is also failing in Outlook desktop, check the Outbox for a stuck message and make sure Work Offline is not enabled.
6. Send a test message from another email account.
   • If it does not arrive anywhere, and storage is available, the mailbox likely needs support-side investigation.

For speaking to a human support agent for Outlook.com mail delivery issues, use this path:

• Sign in to Outlook.com
• Select the Help icon in the upper-right corner
• Search for cannot receive emails
• Scroll to Still need help? and select Yes
• Choose Chat with a support agent in your web browser
• Confirm the request to create the service ticket

If the problem affects a custom domain mailbox, a DNS issue can also stop delivery.

• Can't send or receive email in Outlook.com
• I can't sign in to my Microsoft account
• I'm not receiving any emails on outlook - Microsoft Q&A
• Outlook Not receiving mail - Microsoft Q&A
• My ability to send or receive email from my account stopped 3 days ago. I have a subscription to 365. - Microsoft Q&A