Copilot vision crashing on startup

Oscar Law 0 Reputation points
2026-10-04T12:31:57.0733333+00:00

Hi there,

I have a new laptop (Asus Vivobook s16) with copilot installed, Ive been able to use all other features perfectly fine, however, whenever I start up copilot vision to try it out and share my screen, it crashes within 5 seconds. It speaks fine when trying to resume vision, however the crash then occurs. Is this a known bug/is there a fix for this? Thank you.

Microsoft Copilot | Windows Copilot | Feature
Answer accepted by question author

AI answer

2026-10-04T12:32:10.8566667+00:00

Try these steps in order:

  1. Repair or reset the Copilot app.
    • Open Settings > Installed apps > Copilot > Advanced options.
    • Select Repair first.
    • If it still crashes, go back and select Reset.
  2. Check the Windows Push Notifications service.
    • Press Windows + R, type services.msc, and press Enter.
    • Find Windows Push Notifications System Service.
    • Open Properties.
    • Set Startup type to Automatic.
    • If the service is stopped or paused, start it.
  3. Repair Windows system files.
    • Open Command Prompt as administrator.
    • Run: 
           sfc /scannow
     DISM /Online /Cleanup-Image /RestoreHealth
    • Restart the PC after both commands finish.
  4. Try launching Copilot Vision again after the restart.

For Copilot Vision connection failures, these checks are also relevant:

  • Temporarily disable any VPN or proxy.
  • Test in an InPrivate Edge window with Ctrl + Shift + N.
  • Try a different network such as another Wi-Fi connection or a mobile hotspot.

Based on the documented Copilot crash case, a notification platform failure can cause Copilot to terminate during launch. If the app still crashes within a few seconds after the steps above, use Get Help in Windows or contact Microsoft Support for deeper investigation.

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