i did an update and now my finger print scanner wont work

Rob 0 Reputation points
2026-10-04T10:33:51.75+00:00

Finger print scanner wont work after update ..........................................................................................................................

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. TaoLi 114K Reputation points Independent Advisor
    2026-10-04T11:11:13.9766667+00:00

    Hello,

    First, I need to confirm: did the issue arise after you performed the update mentioned above?

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  2. AI answer

    2026-10-04T10:34:07.96+00:00

    Try these steps in order:

    1. Make sure Windows Hello is still configured, then install the latest Surface or Windows updates.
      • Open the Surface app > expand Help & support > check update status.
      • If updates are available, select Check for updates to open Windows Update and install them.
    2. Sign in with a PIN or password instead of fingerprint, then re-register the fingerprint.
      • For Windows 10: Start > Settings > Accounts > Sign-in options > Windows Hello Fingerprint.
      • Select Remove, then select Set up to add the fingerprint again.
      • It can also help to select Add another and register the finger from slightly different positions.
    3. Check the finger and sensor.
      • Use the same finger originally enrolled.
      • Make sure the finger is clean and dry.
      • If using a Surface Laptop Go fingerprint power button, place the finger flat in the middle with light pressure and avoid moving it.
      • Wipe the fingerprint reader/power button with a lint-free cloth. Do not use glass cleaner or cleaning chemicals.
      • If the finger has a scar or damage, enroll a different finger.
    4. If the update was recent and it worked before, a recent app, driver, or update may be causing the issue.
      • Try Restore or reset your PC.
    5. If the device upgraded from Windows 10 to Windows 11 and uses certain ELAN fingerprint drivers, Microsoft has a validated workaround using:
      • sfc /scannow
      • This applies to ELAN fingerprint driver versions 3.10.11001.10606, 3.10.11001.10502, or 3.10.11001.10801 with affected onnxruntime.dll versions.
      • The troubleshooter for this issue runs automatically and cannot be run manually.

    If PIN sign-in also fails, reset the PIN:

    • Start > Settings > Accounts > Sign-in options > Windows Hello PIN > I forgot my PIN.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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