Need help not passing off

Hi, @lisa lannon

This forum is public, no one from here has access to your Microsoft account.

Please sign in to your Microsoft account and review these pages:

• Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

If you don’t see this subscription under your Microsoft account at https://account.microsoft.com/services please check a few things so the charge can be narrowed down:

1. How did you get notified about the charge? (bank alert, email, etc.)
2. What exactly does the charge description say in your statement?
3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

Click "Add comment" to let me know.

Thanks!

I'll help you.

The first thing you must understand is that Microsoft Q&A is a community forum. It's not a chat, and certainly not a group chat, so we can't see who you've worked with and what they told you. If you want to keep a conversation intact, please reply to your original post rather than starting a new post.

It's very easy to find out where the charge is coming from, once you know how to do it. Everything that you purchase directly from Microsoft goes through your Microsoft account. Your Microsoft account is making the purchase, not you, and your Microsoft account is paying for that purchase with the payment method that you stored in that Microsoft account.

Here is your Microsoft account: https://account.microsoft.com/account. Sign in to your Microsoft account with its username and password. Once you have signed in, go to the account's Order history.

Order history shows you what that Microsoft account has purchased. If you have more than one Microsoft account, do the same thing with each Microsoft account in turn. If you see something that costs $16.53 a month (which may include sales tax) then you have your answer. If you don't see something costing $16.53 a month, then you know that your Microsoft accounts(s) did not make that purchase.

If your Microsoft accounts did not make that purchase, that means someone used your payment information to buy something from Microsoft in your name. If you don't know anyone who might do that, perhaps a family member, that means someone unknown to you has stolen your payment information and is using it to buy stuff. Today from Microsoft, tomorrow? Contact your card issuer or bank ASAP and tell them that an unauthorized person used your account to make an unauthorized purchase.

Microsoft can't help you here. Someone paid for something with valid payment information so the sale is valid. Microsoft can't see who's tapping on the keyboard, and it isn't Microsoft's responsibility to determine whether someone entering payment information is actually entitled to use that information.

I’ve tried. It sends me to a white screen so I tried a different browser same thing