A Microsoft file hosting and synchronization service.
Hi,
If you forgot the password, the only option you have is to use Microsoft account recovery form.
Microsoft account sign-in helper
https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-sign-in-helper
Reset a forgotten Microsoft account password
Account recovery unsuccessful
https://support.microsoft.com/en-us/accounts-billing/manage/account-recovery-unsuccessful
Some tips to help you:
- Use the same device, browser, and IP/location you usually sign in from; consistency matters.
- Submit the form from a trusted network you’ve used before (home or office Wi-Fi).
- Provide accurate recent passwords; even partial or older ones help.
- Enter exact account details: full name, date of birth, country/region as originally set.
- List recent activity precisely: last successful sign-in date, services used, approximate dates.
- For Outlook/Hotmail accounts, include recent email subjects, recipients, and folders you created.
- Add Xbox, Skype, or OneDrive details if linked—gamertag, console ID, or file names.
- Use the same recovery email/phone previously associated with the account.
- Avoid guessing; leave fields blank if unsure—wrong info reduces chances.
- If rejected, wait 24 hours, gather better details, and resubmit once.
A friendly reminder that this is a user-to-user forum where users help other users.
Experts or Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, irrespective of Microsoft's Policy decisions.
I hope this information helps. If you have any more questions, don't hesitate to reach out.