I am unable to access my account. First they deactived my subscription then whole account. I don't have even read access.

Eric 0 Reputation points
2026-10-03T17:23:46.9133333+00:00

This was the first email.
To protect the security and privacy of your account, we perform routine audits of all Azure subscriptions. During one of these audits, we identified suspicious activity in your subscription that violates the Microsoft Acceptable Use Policy. We’ve disabled your subscription until the issue can be resolved.****

This is the second email:

Your organization's Microsoft Entra ID Free subscription has been disabled

To protect the security and privacy of your account, we perform routine audits of all Microsoft 365 subscriptions. During one of these audits, we identified suspicious activity in your subscription.

I was working to backtest a financial data pipeline and needed historical data to be downloaded and processed. How to get it resolved quickly? I am very stressed. It's been a day already. My support level is basic.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-10-03T17:24:03.3766667+00:00

    For a subscription or account disabled for suspicious activity, the supported path is to open a support request for review. Basic support is sufficient for billing and subscription issues.

    Use this path in the Azure portal:

    1. Open Help + support.
    2. Select Create a support request.
    3. Choose Subscription management.
    4. For the problem, use Re-enable my subscription or Could not reactivate by self-service if shown.
    5. Continue through the form, and if suggested articles appear, return to the support request flow and finish submitting the case.

    If the portal shows the support assistant experience, switch to the classic experience if needed, then continue with Subscription management and create the request.

    For Microsoft 365 or Entra-related access blocked because of a security or compliance review, access might remain blocked until identity or compliance checks are completed. In that case:

    1. In the Microsoft 365 admin center, use Help & support at the bottom-right.
    2. Complete any identity and compliance checks requested by Microsoft Support.

    If the disabled Azure subscription is later reactivated, resource creation or management can still be delayed for up to 30 minutes. If that delay exceeds 30 minutes, contact Azure Billing Support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.