i stuck in family

Question

i stuck in family

Huy Phan 0

Hi Microsoft Support team, my account [Removed PII]@outlook.com) is currently stuck in an old Family Safety group as a child. The adult organizer account is completely inaccessible and lost. Because of this, my Minecraft Multiplayer is disabled and I cannot play on official servers. Since I cannot change my birthday or leave the group myself, please help me manually remove my account from this old family group. Thank you.

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Answer 1

Ian-T 13,100 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello @Huy Phan

I understand how frustrating this is, especially since it is preventing you from using Minecraft multiplayer.

A child account cannot remove itself from a Microsoft family group. The organizer who originally granted consent must remove the consent and then remove the account from the family.

Since the organizer account is inaccessible, first try recovering it using the Microsoft account recovery form. If recovery is unsuccessful, contact Microsoft Support while signed in with another accessible personal Microsoft account and explain that the child account is stuck in an orphaned Family Safety group.

Please note that this is a public user-to-user forum. We cannot access accounts or manually remove family memberships here. Also, for your privacy, please do not post your email address or other account details publicly.

Huy Phan 0 Reputation points

2026-10-04T04:47:28.0266667+00:00

I tried to recover my account but was blocked, and I also cannot create a new account because I am blocked
Ian-T 13,100 Reputation points Microsoft External Staff Moderator

2026-10-04T04:58:47.99+00:00

Thank you for clarifying. If you receive an“Account creation has been blocked” message, try creating the account from a different device or browser, clear the browser cache, avoid private/incognito mode, and make sure JavaScript is enabled. Microsoft states that this message can appear when unusual activity is detected.

For the blocked organizer account, use the Microsoft Sign-in Helper. If the recovery form was rejected, Microsoft allows another attempt up to twice per day, but support agents cannot bypass identity verification or manually change the account’s sign-in details.

If possible, ask a trusted adult, friend, or relative with an accessible personal Microsoft account to open Microsoft Support with you and explain that the affected child account is trapped in a Family Safety group whose organizer is inaccessible. A child account cannot remove itself because family membership, consent, and restrictions are controlled by an organizer.

Unfortunately, this public forum cannot unlock either account or manually remove the family association.
Huy Phan 0 Reputation points

2026-10-04T14:41:10.8+00:00

I cannot create a new account on my family device or another browser, we have same ip address and be blocked in creating new account. Other browsers still get blocked
Huy Phan 0 Reputation points

2026-10-04T14:51:09.21+00:00

Can any staff can see this post and can fix it? And can i use the account birthday in 2007 to ask for help in Microsoft Support?