HELP ME RECOVER MY OLD LAPTOP

Try this in order:

1. On the Windows sign-in screen, look for Sign-in options.
   • If Password is available, use the Microsoft account password instead of the PIN.
   • After signing in, go to Settings > Accounts > Sign-in options > PIN (Windows Hello) and select I forgot my PIN or set up a new PIN.
2. If the Microsoft account password is not working, recover the Microsoft account first.
   • Use Recover your account and enter the email address, phone number, or Skype name used for sign-in: Recover your account
   • Check that the email domain is correct, such as .com vs .co.uk, and try any other alias or phone number that may be on the account.
3. If verification codes are not arriving:
   • If the password is known but only some security info is inaccessible, sign in to Advanced security options, add a new way to receive codes, verify it, then remove the old one.
   • If access to all security info is lost, start sign-in, and at Verify your identity select I don't have any of these. Follow the steps to replace the security info. After replacement, there is a 30-day wait before sign-in is allowed.
   • If the password is also forgotten and there is no access to any security info, submit the account recovery form: Recover account
4. If the account is a Yahoo address used as the Microsoft account sign-in, the Windows sign-in problem is still handled through Microsoft account recovery for that sign-in address. If Yahoo itself is not accessible, use any alternate verification method already on the Microsoft account, or the recovery form above.
5. If the laptop says the PIN is unavailable and no other sign-in option works, Windows recovery may help:
   • Enter Windows Recovery Environment and try Troubleshoot > Advanced options > Startup Repair.
   • If available, also try Advanced options > System Restore.
6. If the account may have been compromised, first run a full malware scan before changing the password:
   • Open Windows Security
   • Go to Virus and threat protection
   • Select Scan options > Full scan > Scan now
   • Then change or reset the password.
7. If self-service recovery still fails, use Microsoft support:
   • Contact support
   • Support can route the issue, but support agents cannot send password reset links or change account details.

Important:

• The Windows PIN is different from the Microsoft account password.
• Do not change all security info at the same time, or the account may be restricted for 30 days.

References:

• Change or reset your PIN in Windows
• My username and password have stopped working
• Troubleshoot Microsoft verification code issues
• How to recover a hacked or compromised Microsoft account
• I can't sign in to my Microsoft account
• Laptop PIN isn't working after update, and recovery code for a new pin never arrives. There are no other options presented. What can I do? - Microsoft Q&A
• Windows PIN recovery options - Microsoft Q&A
• Find or lock a lost Windows device