triple billed no way to get support anyway though azure.. literally tripple billed!

Hey there, Joseph Irish-Miller

When you tried reaching out to the Azure billing team through the Azure portal, why couldn't you get through to an agent?

Please can you sign into the Invoice part of the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Invoices

Please can you tell me if one Invoice is showing?

If so, please can you tell me what you are getting billed for?

Thanks,
Nathan

..The kicker on my invoices is this charge does show anywhere.

As for support well no number associated and you end up in a black hole on public support numbers.

Hey there, Joseph Irish-Miller

Thanks for the information. Please can you tell me if you have access to the billing profile on your tenant?

You can check this by signing into your Microsoft account on the billing scopes page in the Cost Management & Billing blade here: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/AllBillingScopes

Please click onto the billing scope name, then click onto "Access control (IAM)" from the left hand side

You should then see your profile listed on the table, followed by the role for that billing scope/profile?

It is also worth noting, if you have a Microsoft Online Services Program Agreement, you would need to be signed into that profile in order to view the invoices for that account.

Have you tried Azure billing support through the Azure portal here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade?

Thanks,
Nathan

Hey Nathan,

I am not sure what you as asking me- yes I can see the invoices. - I don't see how me looking at the invoices is going to resolve the issue. 45.88 is what I should have been charged... that processed 3 times instead of 1

On the support request, that's where went before ended up here in the "community". Support now uses a dreadful llm to "Analyze root cause" - gates you from ever getting to the point of be able to create a ticket.

I'm likely going to have to try track down the public numbers again and just sit on hold. I need help from someone at Microsoft to request reversal of the additional $90 in charges that ran.. I simply need a way to get in contact someone so I can have that done.

Hey there, Joseph Irish-Miller

Sorry, for some reason I thought you couldn't access them. I was asking to see if there were three different invoices to see where these were coming from. This is why I was asking.

In terms of support, I was working out if you were able to reach out to Azure's billing team through the support portal as they can investigate this and reverse any charges from their end. On the help & Support blade, when you create a support ticket, after it analyses your problem, please can you scroll down to the "Need more help?" part.

Do you see an option to contact support?

On this tab, you should see an option to create a support request under help & support

This should open this page where you can proceed with creating a support ticket

If you can't. I can escalate this thread for a Microsoft external staff moderator to help you with this.

Thanks,
Nathan