I was billed a wrong amount

Question

I was billed a wrong amount

Timothy Wasnock 20

I intended to change my subscription from personal to basic, but I have been charged the amount for personal. How can that amount be corrected on my charge card?

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Answer 1

Hi,

If you intended to switch from Microsoft 365 Personal to Microsoft 365 Basic but were charged the Personal subscription price, please first check your subscription and billing details here: https://account.microsoft.com/services

If the Personal subscription is still showing as active, please check whether the option to change or cancel the subscription is available there.

If you were charged the incorrect amount and the charge has already been processed, you can request a refund through Microsoft’s refund process:

https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription.

Could you also confirm whether your Microsoft 365 subscription now shows as Basic or Personal under Services & subscriptions, and whether the charge has already appeared as a completed transaction on your card?