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Another invoice was paid when I requested for the account to be cancel last month.
I have spent 3 hours with your agents to get to the accounts department to get a refund.
I cannot get through.
What can be done about this?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Awesome! Thank you for letting me know.
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Thank you, all sorted
Hi Ester,
Let me route you directly to the Billing team on this. Additionally, if you cancel, you may get a pro-rated refund.
Microsoft subscription refund policy
Sales and Support:
https://www.microsoft.com/en-us/microsoft-365/business/sales-support#
Click Chat Now > Choose Personal.
A friendly reminder that this is a user-to-user forum where users help other users.
Experts or Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, irrespective of Microsoft's Policy decisions.
I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!