I purchased Microsoft 365 and it may have gone to a diff account

Question

I purchased Microsoft 365 and it may have gone to a diff account

Talita Balbino 0

hello,

I purchased Microsoft 365 on 8/21/26 for $99.99 and i see it on my cc statement but it's not showing up on my order history. i think it may have gone to a different account i had previously and it was expired and i have since deleted it from my outlook app.

please help!

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2 answers

Your answer

Answer 1

Hello,

Unfortunately, a Microsoft 365 subscription cannot be transferred from one Microsoft account to another.

In this situation, you will need to sign in to the Microsoft account that currently has the subscription and cancel it. Once the subscription is canceled, a refund will be issued to your original payment method, typically within 3-5 business days.

You can manage your subscription here:

https://account.microsoft.com/services

Please sign in using the email address associated with the subscription.
If you have forgotten the password for that account, try resetting the password first and then sign in to cancel the subscription.

If you are still experiencing issues, you can contact Microsoft Accounts and Billing Support for assistance. Since you no longer have access to the account, I cannot confirm whether they will be able to cancel the subscription or issue a refund from their end, as they will not be able to verify your identity. However, you can chat with a support agent to discuss the available options.

Go to this page: https://support.microsoft.com/en-us/home/contact
Type Talk to an agent then click Get Help.
At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed.
Select Other Products then Billing and Account Profile questions then Confirm.
Click Chat with a support agent in your web browser.

Note: If you purchased the Microsoft 365 subscription through a third-party platform such as Apple or Google, the billing and refund process is managed by that platform. In this case, you will need to contact Apple Support or Google Support directly to request a refund.

Answer 2

A Microsoft 365 charge showing on a credit card but not in order history usually means one of these:

The purchase is tied to a different Microsoft account.
The subscription was bought through a third party such as Apple, Google, Amazon, or another retailer.
The correct account is not currently signed in.

Try this:

Sign in to the Microsoft subscriptions page at account.microsoft.com/services using the Microsoft account most likely used for the purchase.
Check whether Microsoft 365 appears there.
- If Manage, Cancel, or Change payment appears, that subscription is billed by Microsoft.
If it does not appear, sign out and repeat with any other Microsoft accounts previously used.
Check order history for each account and make sure the date range includes 8/21/26.
Check the card statement or receipt to identify the seller.
- If the charge came from Apple, Google Play, Amazon, or another retailer, billing must be managed with that provider directly.
- Microsoft cannot cancel, refund, or modify billing for third-party purchases.

If the subscription was purchased in an app on iPhone/iPad or Android:

iPhone/iPad: manage it in Apple ID settings.
Android: manage it in Google Play.
Always sign in with the same Microsoft account used to purchase the subscription.

If the purchase was made directly from Microsoft but does not appear under any Microsoft account, contact Microsoft Support and provide the purchase date, amount, and proof of purchase.

If the issue is that the product was associated with someone else’s account during setup, support is also the path to resolve it.