Can't send a new email

Welcome Adrian Catchpole,

Thank you for posting to Microsoft Q&A.

To better understand the problem, could you please confirm the following?

• Does the “Send” button remain unavailable for every new email, or only for certain messages?
• When this happens, have you already entered at least one recipient in the “To” field?
• What version of the Outlook app is installed on your Android phone?
• Does the app crash when opening every hyperlink, or only links from specific emails?

In the meantime, please try these quick checks:

Step 1: Open Outlook and create a new email. Make sure a valid recipient address is entered in the “To” field and check whether “Send” becomes available.

Step 2: Update Outlook from Google Play Store to the latest version

• Open Google Play Store
• Search for Microsoft Outlook
• Install any available update

Step 3: Clear the Outlook app cache

• Open Android Settings > Apps > Outlook > Storage
• Select Clear cache
• Restart Outlook and test again

Step 4: If hyperlinks continue to crash Outlook, try opening the same email in Outlook on the web at Outlook.com and check whether the links open normally there.

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