Try support:
Support request:
https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811
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Hi, I’m having trouble signing into my Microsoft account on Minecraft on Nintendo Switch.
On Minecraft Bedrock, I get the error code “Drowned” when I try to sign in. On Minecraft Dungeons, it says: “We could not link your account for Nintendo Switch Online to a Microsoft Account at this time.”
I’m trying to use a different Microsoft account because I no longer have access to the old one that was previously used on this Switch. The new account works normally on Microsoft/Xbox websites, but Minecraft on the Switch won’t let me sign in with it.
My main goal is to get signed into Minecraft Dungeons so I can upload my existing character/save and move it to PC.
I’ve already restarted the Switch, made sure the games are updated, and tried signing in again with new login codes, but I still get the same errors.
Is there anything that can be reset or unlinked on the account side so I can use the new Microsoft account with this Switch?