microsoftt jigsaw seeems to have a corrupt ad in the cloud

Helen Metz 0 Reputation points
2026-10-01T15:51:25.13+00:00

when I try to play a jigsaw puzzle it keeps spinning where an ad would be. I have tried all steps including uninstall and it did not fix the problem.

Windows for home | Other | Gaming
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  1. Emma1-N 13,410 Reputation points Microsoft External Staff Moderator
    2026-10-02T00:22:08.13+00:00

    Welcome Helen Metz,

    I'm sorry you're experiencing this issue.

    To better understand the problem, could you please confirm:

    • Are you signed in to Microsoft Jigsaw with a Microsoft personal account?
    • Does this happen on all puzzles or only specific puzzles?
    • Are you able to access other online content in Jigsaw (such as Daily Challenges), or does the app appear to have connectivity issues elsewhere as well?

    In the meantime, please try these quick checks:

    • Open Microsoft Jigsaw and verify that your Internet connection is working normally by opening a website in your browser.
    • In Windows, go to Settings > Apps > Installed apps > Microsoft Jigsaw > Advanced options and select Repair
    • If Repair does not help, return to the same page and select Reset
      • Warning: Reset may remove locally stored app data
    • Open Microsoft Store, select your profile picture > Downloads and updates > Get updates, and make sure Microsoft Jigsaw is fully up to date.

    Looking forward to your update.

    Was this answer helpful?

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