Blocked account

Pearl Ntsuntsha 0 Reputation points
2026-10-01T15:30:42.69+00:00

I bought a new device and tried to add outlook email address on it ( android) but failed and ended up using several passwords thinking I will go through but ended up compromising myself. Now I'm frustrated because I can't access my account. I even tried adding alias account thinking it will help but nothing

Kindly help me with recovering my outlook account.

Please help me I'm desperate and frustrated

Regards.

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Lester Bernard Reyes 85,500 Reputation points Independent Advisor
    2026-10-02T18:11:12.1966667+00:00

    You are always welcome, and I hope it will be all good.

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  2. Lester Bernard Reyes 85,500 Reputation points Independent Advisor
    2026-10-01T17:41:27.43+00:00

    Hi, I'm Bernard. I'm happy to help!

    It typically happens when the account flags suspicious behavior due to multiple login attempts. To sort out the issue, kindly follow the steps below:

     

    Method 1. Go to this link: https://go.microsoft.com/fwlink/?linkid=2153610

    Then follow the prompts to recover.

    For reference:

    https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

     

    Method 2. I recommend submitting a recovery form:

    https://account.live.com/acsr

    Please complete the form and expect a reply within a couple of days.

     

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