not receiving Microsoft purview message encryption message with passcode

Carol Navarro 0 Reputation points
2026-09-30T03:05:01.51+00:00

Received a secure email from Sutter Health using Microsoft Purview Message Encryption. When I clicked "read the message" I received "Sign in to view the message" and "Sign In with One-Time Passcode". Email with one-time passcode not received. Checked for message in spam and trash; no message. My email account is ******@sbcglobal.net (Yahoo Mail). What do I need to do to get the passcode email?

Microsoft Security | Microsoft Purview
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  1. Maksood Ahmed 15 Reputation points Microsoft External Staff Moderator
    2026-09-30T09:49:41.4833333+00:00

    Hello Carol,

    If you are able to open the encrypted message but are not receiving the One-Time Passcode (OTP) email, please try the following:

    Check the Junk/Spam folder for the passcode email.

    Check whether the email was blocked or placed in quarantine by your email provider or organization.

    If you are using a Yahoo account and the encrypted-message page provides a Sign in with Yahoo option, try that option instead of requesting a passcode.

    If the passcode still does not arrive, please contact the organization that sent the encrypted message. Their Microsoft 365 administrator can check the Microsoft Purview Message Encryption configuration and verify whether OTP access is enabled.

    You can also ask the sender to confirm that the recipient email address is correct and resend the encrypted message.

    FYR:

    Message Encryption FAQ | Microsoft Learn

    Manage Microsoft Purview Message Encryption | Microsoft Learn

    Was this answer helpful?

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