says it cant login to my account

Question

says it cant login to my account

Shella Ledingham 0

i paid for my subscriptions and have recieved confimation but it say it can not connect to my account

Shella Ledingham 0 Reputation points

2026-10-01T21:18:32.5766667+00:00

I think my Mac computer is too old to be able to continue with word. If so I might as well cancel my subscription. As it is only word I use
Ian-T 13,100 Reputation points Microsoft External Staff Moderator

2026-10-03T23:31:00.11+00:00

Your Mac may still be able to run Word, so I would check the versions before cancelling.

Please select Apple menu > About This Mac and tell us the macOS version. Then open Word and select Word > About Word to find the Word version.

Microsoft currently requires at least macOS 12 Monterey and Word 16.83 for full licensing functionality. The latest Office updates require macOS 14 Sonoma or later, although an older compatible Word version may continue working without new feature or security updates.

If the Mac cannot run macOS 12, you could still use Word on the web through a supported browser.

If you decide to cancel, sign in to your Microsoft subscriptions page, find Microsoft 365, select Manage, and then Cancel subscription. If it was purchased through Apple, cancellation must be handled through Apple. Please also check your OneDrive usage first, because cancelling reduces the included cloud-storage allowance

1 answer

Your answer

Shella Ledingham 0 Reputation points

2026-10-01T21:18:32.5766667+00:00

I think my Mac computer is too old to be able to continue with word. If so I might as well cancel my subscription. As it is only word I use
Ian-T 13,100 Reputation points Microsoft External Staff Moderator

2026-10-03T23:31:00.11+00:00

Your Mac may still be able to run Word, so I would check the versions before cancelling.

Please select Apple menu > About This Mac and tell us the macOS version. Then open Word and select Word > About Word to find the Word version.

Microsoft currently requires at least macOS 12 Monterey and Word 16.83 for full licensing functionality. The latest Office updates require macOS 14 Sonoma or later, although an older compatible Word version may continue working without new feature or security updates.

If the Mac cannot run macOS 12, you could still use Word on the web through a supported browser.

If you decide to cancel, sign in to your Microsoft subscriptions page, find Microsoft 365, select Manage, and then Cancel subscription. If it was purchased through Apple, cancellation must be handled through Apple. Please also check your OneDrive usage first, because cancelling reduces the included cloud-storage allowance

Answer 1

Ian-T 13,100 Microsoft External Staff Moderator

Hi @Shella Ledingham

I’m sorry you’re having trouble accessing the subscription after already receiving the payment confirmation.

Could you first sign in to Services & subscriptions and check whether the subscription is listed as active? Make sure you use the exact Microsoft account associated with the purchase. If it is not listed, check any other Microsoft account you may have, since the payment and subscription may be connected to a different sign-in.

If it shows as active, please let me know:

Where you see the “cannot connect to my account” message, such as Word, Excel, Outlook, or the Microsoft account website
The exact error message or code
Whether you use Windows, Mac, or a mobile device

For Windows Office apps, you can also open Word or Excel, select File > Account, sign out, and then sign back in using the account shown on the subscription page.

Ian-T 13,100 Reputation points Microsoft External Staff Moderator

2026-10-01T00:58:42.28+00:00

Hi @Shella Ledingham

Just checking in to see if you need any further help, please feel free to let me know