Profile has vanished and been replaced for Microsoft Edge

Question

Profile has vanished and been replaced for Microsoft Edge

Lance Manley 0

I don't know what happened but when I tried to login for profile on Edge it created an entierly new profile with my old account (that I've logged in with for years) and I have lost all my bookmarks, history and shortcuts.

I assume I have made a mistake when logging in, by thinking I was logging in to the old established account when it was asking me for a new one.

Is there any way to get the old one back. I have tried deleting the profiles but nothing has resulted from this?

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Answer 2

Emma1-N 13,320 Microsoft External Staff Moderator

Welcome Lance Manley,

I'm sorry you're dealing with this. If Edge suddenly created a new profile, it may have signed you into a different Edge profile or started using a new local profile while the original profile data still exists on the PC.

Before suggesting more advanced recovery steps, could you confirm:

When you open Edge and go to Settings > Profiles, do you see only the new profile, or are there multiple profiles listed?
Was Sync previously enabled on the old profile?
Are your bookmarks also missing when you sign in at Favorites > Sync with the same Microsoft account?

In the meantime, please try these quick checks:

Open Edge and enter: edge://settings/profiles Check whether another profile is listed and switch to it if available.
Enter: edge://version Note the Profile path shown there. Then open File Explorer and browse to: %LOCALAPPDATA%\Microsoft\Edge\User`` ``Data Look for folders such as Default, Profile 1, Profile 2, etc. If you see multiple profile folders, your previous profile data may still be present.
Go to Settings > Profiles > Sync and verify that you are signed in with the exact Microsoft account that was previously used for Edge Sync.
If your favorites were synced, check whether they reappear after selecting Sync > Turn on sync and waiting a few minutes.

Looking forward to your update.

Lance Manley 0 Reputation points

2026-09-30T10:14:56.84+00:00

Profile is no longer visible I now have "Profile 1" and "Profile 2". Problem is that the email I used to login to the old profile is now associated with the new ones and the photo is simply a grey silhouette and not my photo. All the bookmarks and my history disappeared.
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-10-01T04:03:27.9666667+00:00
Hello Lance Manley,

Could you please check one thing for me?

Open Edge and go to edge://sync-internals

Under Identity, verify whether the signed-in Microsoft account is exactly the same account that was used with the old profile.

Also let us know whether you see any sync data counts listed for Favorites or History.
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-10-02T04:30:02.3333333+00:00

Hello Lance Manley,

Is there any update from you. Please let me know, I will be here to assist you.