hotmail not receivinh messages after Microsort password reset

Hi @Lee Reaves

I’m sorry you’re still experiencing this issue, especially after your account was compromised and you already worked with Microsoft Support. Since your mailbox is not updating on either Outlook.com or your Android phone, please first sign in to Outlook.com using a private or incognito browser window. Then check Settings > Mail > Rules and Forwarding. Remove any unfamiliar rules and disable any forwarding address you did not add. Please also check your Junk Email, Deleted Items, Archive, and Other folders.

Next, check whether your Microsoft mailbox or cloud storage is full, as this can prevent new messages from being received.

For the Android app, update Outlook from the Google Play Store. If it still does not synchronize after the password change, remove the Hotmail account from Outlook and add it again using your new password. Microsoft recommends re-adding the account when Outlook for Android cannot sync after a password change.

If Outlook.com itself remains frozen at last Thursday, please contact Outlook.com Support again and provide the previous case number, emphasizing that the issue continues on the web as well as Android.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

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