Need a Microsoft Agent to provide technical assistance for adding AOL account to Outlook Mobile

Henry Masters 0 Reputation points
2026-09-28T17:36:41.94+00:00

I Need a Microsoft Agent to provide technical assistance for adding AOL account to Outlook Mobile. This is urgent. I have tried your AI bot, but not real solution to my issue. Please provide instructions for submitting a ticket for a technical support request.

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Bulldog 4,765 Reputation points
    2026-09-28T19:07:21.65+00:00

    From AOL: Use POP or IMAP to sync AOL Mail on a third-party app or download your email

    Scroll down the page to "Instructions for common email apps".

    On the same page you can "Call AOL Live Support" for more help:

    "Get live expert help with your AOL needs—from email and passwords to technical questions and more."

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  2. Jeronimo Fuerte 46,725 Reputation points Independent Advisor
    2026-09-28T18:24:40.71+00:00

    Sorry to hear you are having trouble adding your AOL account to Outlook Mobile. Since AOL is a third-party email provider, Microsoft can troubleshoot the Outlook application, but AOL controls the account authentication and mail-server settings. Outlook for Android also allows AOL accounts to be configured manually through Settings > Add Account > Add Email Account > IMAP, if automatic setup fails. Microsoft’s instructions are here:

    https://support.microsoft.com/en-us/outlook/install-mobile/set-up-email-in-the-outlook-for-android-app

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