Cannot access my student account

Question

Cannot access my student account

Chris Norman 0

I am currently unable to access my student account and was hoping someone could help me.

I have an issue with my Multi-Factor Authentication (MFA). Whenever I enter my password, the system prompts me to approve the sign-in via the Microsoft Authenticator app but the app not generate a code for me.

[Moderator note: Personally Identifiable Information removed]

Email: [Moderator note: Personally Identifiable Information removed]@studenti.unimi.it

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3 answers

Your answer

Answer 1

If the student account is prompting only for Microsoft Authenticator and the app is not producing the approval prompt or code, the supported actions are:

In the sign-in screen, select Other ways to sign in or Sign in another way if that option appears.
If another verification method is available, use it.
If no other method is available, contact the university IT administrator or help desk and ask them to reset the MFA registration or require MFA re-registration for the account.
After the reset, sign in again and register Microsoft Authenticator from scratch.

If the Authenticator app is installed but authentication is still not completing, check these items on the phone:

Make sure Microsoft Authenticator is unlocked.
Make sure notifications are enabled for the app and not silenced.
Update to the latest version of Microsoft Authenticator.
Verify the phone has an internet connection; switching between Wi‑Fi and mobile data can help.
Make sure the device date and time are correct.

If unrequested sign-in prompts appear, select Deny and do not approve them.

For a lost, replaced, or no-longer-working phone, the documented path for a work or school account is to sign in with a different method if available, or ask the organization’s Help desk to clear the MFA settings.

References:

Answer 2

Dear Chris Norman,

I understand your situation. First of all, you can also try looking for an "Other ways to sign in" option on the sign-in page.

If that option is available, you may be able to choose an alternative verification method, such as a text message, phone call, another registered authenticator method, or a temporary access method that has been configured for your account.

However, if no alternative sign-in methods are available and this is a student account, the MFA settings are typically managed by your school's IT administrator. If you recently changed devices, reinstalled the Microsoft Authenticator app, reset your phone, or no longer have access to the previously registered authentication method, your MFA registration may need to be reset.

Unfortunately, there is no self-service option available to bypass it. In this situation, I recommend contacting your school's IT support or helpdesk directly and asking them to review and reset your MFA registration in the Microsoft Entra admin center. They can verify your account, remove the existing MFA configuration if necessary, and help you register a new authentication method.

For more information and instructions, please ask the school IT Admin to follow the Microsoft Official Guide here: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

As this is a community forum, I do not have access to your organization's tenant or account settings and cannot make changes to your MFA configuration.

If you are unsure how to find your school's support team, you can visit your institution's IT support website or contact their helpdesk for further assistance. For reference: How do I find my Microsoft 365 admin?

Answer 3

Hello,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

Open your web browser and navigate to https://login.microsoftonline.com.
Sign in to your account.
You will be prompted to set up MFA again. Make sure to update your phone number during this process.

If your organization's IT administrator requires guidance, they can follow these steps:

Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
Navigate to Users > Active Users in the left-hand menu.
Select the relevant user.
On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
In the pop-up box, check the first box and click Save.

This process will reset MFA for the user, allowing them to set it up again.