Microsoft Bookings – Administrator Access Not Showing Existing Bookings

Question

Microsoft Bookings – Administrator Access Not Showing Existing Bookings

HR 0

Hi Microsoft Support Team,

We are facing an issue with Microsoft Bookings and would appreciate your assistance.

We have added/assigned users as Administrators in our Bookings setup. However, the existing bookings/appointments are not appearing for the users who have been added as Administrators.

For example, as shown in the attached screenshot, multiple users have been assigned the Administrator role, but they are unable to see the bookings that have already been created in the Bookings page.

Could you please clarify:

Does assigning a user the Administrator role give them access to all existing bookings and appointments?

If not, what additional permission or configuration is required?

Is there a way to transfer ownership of the existing Bookings data/page to another administrator so that the existing bookings are visible to them?

Will transferring or changing ownership affect the existing appointments, customers, staff, or calendar integrations?

Is there any synchronization or propagation delay before existing bookings become visible to a newly added administrator?

We would like to ensure that the existing bookings remain intact while making them accessible to the appropriate administrator/users.

Bookings page/account: [Moderator note: Personally Identifiable Information removed]@cynlr.com Affected users: [Moderator note: Personally Identifiable Information removed]@cynlr.com

I have attached a screenshot showing the current staff roles for reference. User's image

Could you please advise us on the correct procedure to resolve this?

0 comments

1 answer

Your answer

Answer 1

Hi @HR

Please note that this forum is not Microsoft support, this is a user-to-user support forum.

I performed testing in my environment and was able to reproduce the same behavior. After adding a user as an Administrator in Microsoft Bookings, the newly added administrator did not automatically see the existing appointments that had already been created in the Bookings calendar. When I tried to access the Booking page, the error will come up, do you see this too?

Screenshot 2026-09-24 at 13.43.46

Normally, an Administrator is expected to have full rights to manage the Bookings page, including bookings, services, staff, and settings. Therefore, the inability for a newly added administrator to view existing appointments appears to be unexpected and does not align with the expected permissions of the Administrator role.

Regarding your questions:

I am not aware of any documented additional permission requirement beyond the Administrator role.
Microsoft Bookings stores its data in the associated Exchange Online mailbox, and there is no documented ownership-transfer process that would make existing bookings visible to another administrator.
It could be a sync delay but it should not take that long, I tested adding 1 member and 1 admin at the same time, the member is able to see the booking page but not the admin.

Since the behavior can be reproduced and appears inconsistent with the expected Administrator permissions, this may require further investigation by the Microsoft Bookings product team. I would recommend opening a support ticket with Microsoft 365 support via Admin Center.