I've been playing this game signed into my xbox account every day for months. Today, on the day of the spider adventure, it decides that I can't log in. It gives me an error code of 0x8004a97e. I've been looking forward to the spider adventure event for weeks, it sounds sad but looking forward to this event has been one of the only things that has kept me going recently. I'm super bummed that it won't let me play the event in my account. I am a premium member and the ads are super frustrating. Spider adventures happen so rarely and it's my favorite game mode. Things I've done: Went into the app settings to repair the app Went into the app settings to reset the app Reset my time sync on my PC Restarted my PC Let time pass Launch a different casual games launcher I am already logged into my Xbox account of the Microsoft store no problem and I'm logged in on my xbox app. I don't have any TOS or security things to do. The day is almost over. All I wanted to do was the spider adventure. Spider solitaire keeps me going, I'm not even trying to be dramatic. I've just been struggling so much and this game is all I've been looking forward to. What do I do?

I was able to solve the problem, in fact with the help of a Google AI bot. Without AI assistance, I wouldn't have found this error, even though I'm a computer scientist and have known Windows since version 3.0. Apparently, you really have to ask the AI the right questions to arrive at a solution. In my case, it had to do with user data that probably occurred during the clean installation last weekend…the installation likely got stuck somewhere unnoticed. You have to delete a hidden folder, and to do that, you first have to run some command-line commands in PowerShell as an administrator. However, I don't believe that yesterday's AI solution would also work with Windows 11, because according to the AI, Windows 11 uses services in some places that are structured differently than in Windows 10. In addition, this solution requires command-line knowledge, such as PowerShell, among other things. Therefore, I have some reservations about posting the solution here, because the problem is quite specific.

I had to uninstall The most recent mainstream Windows 11 update for September 2026 KB5124010 (OS Build 26200.9550 for version 25H2 and then everything seems to be working fine. All Xbox games are now playable.

I re-registered my profile then restarted my laptop. Resolved

tambien el mismo problema , ya hace varuas horas que quiero abrir efotball 2027 en mi pc y no hay caso , da ese error

Facing the problem for 16 hours ,know in my efootball account which is connected to xbox live ,and it's really frustrating ,have done every possible thing microsoft ai ,chatgpt , gemini has said ,and I have got nothing ,when will this problem solve ,any human to reply

Microsoft Solitaire & Casual Games not letting me sign in

Bella Puente 50

I've been playing this game signed into my xbox account every day for months. Today, on the day of the spider adventure, it decides that I can't log in. It gives me an error code of 0x8004a97e. I've been looking forward to the spider adventure event for weeks, it sounds sad but looking forward to this event has been one of the only things that has kept me going recently. I'm super bummed that it won't let me play the event in my account. I am a premium member and the ads are super frustrating. Spider adventures happen so rarely and it's my favorite game mode.

Things I've done:

Went into the app settings to repair the app
Went into the app settings to reset the app
Reset my time sync on my PC
Restarted my PC
Let time pass
Launch a different casual games launcher

I am already logged into my Xbox account of the Microsoft store no problem and I'm logged in on my xbox app. I don't have any TOS or security things to do. The day is almost over. All I wanted to do was the spider adventure. Spider solitaire keeps me going, I'm not even trying to be dramatic. I've just been struggling so much and this game is all I've been looking forward to. What do I do?

SFS777 0 Reputation points

2026-09-24T11:26:28.4233333+00:00

Has anyone got these steps working to resolve the issue? I've tried them all and still have the issue.
SFS777 0 Reputation points

2026-09-24T11:26:28.7166667+00:00

Has anyone got these steps working to resolve the issue? I've tried them all and still have the issue.
utkarsh yadav 0 Reputation points

2026-09-24T13:05:08.58+00:00

Facing the same problem did lot of things but still can't solve it 🥲
NauttiBoy 5 Reputation points

2026-09-24T14:00:28.9366667+00:00

Same..... did all the troubleshooting and NOTHING!!!!
Valerie Snowdon 0 Reputation points

2026-09-24T14:26:51.4666667+00:00

Same issue here. It was OK this morning (5 or 6 hours ago) but nothing other than the Xbox issue now.
Sada 0 Reputation points

2026-09-24T15:00:36.4133333+00:00

Same..... did all the troubleshooting and NOTHING!!!!Error code is 0x8004a97e.
Windows 11 Pro and it occured today.Yesterday I play it with no problem.

→Fixed automatically.
Dear Microsoft Staff, Thank you so a lot!!
Ahmad Fauzan 0 Reputation points

2026-09-24T15:01:32.8333333+00:00

Same. I thought I was the only one experiencing this. I still haven't found a solution to it.
John Kennedy 0 Reputation points

2026-09-24T15:17:01.4966667+00:00

I have exactly the same problem, on my laptop I cant play and games that start directly through Xbox live (fishing planet, MS Solitaire etc., but Xbox games that start through steam are ok. On my desktop PC everything runs fine. Both are running Windows 11 both are signed into the correct Xbox and MS store accounts. The MS help bot keeps going round in circles so I am at a loss at the moment. PLEASE HELP MICROSOFT.
Melanie Haywood 0 Reputation points

2026-09-24T15:35:13.41+00:00

I have the same issue...and Micorsoft don't even know what that error code means apparently!
Mark Foster 0 Reputation points

2026-09-24T20:38:26.17+00:00

Error code 0x8004A97E will not allow me to sign in. I have tried the recommended fixes. Not helping. Contacted support.
rita gross 5 Reputation points

2026-09-24T21:00:53.32+00:00

Was having the same problem, just did Update (KB5124010) (26200.9550), and can now login and play, hope this helps for others.
Craig Janes 0 Reputation points

2026-09-24T21:06:02.4533333+00:00

Same problem here. :(
NauttiBoy 5 Reputation points

2026-09-24T22:29:21.44+00:00

Thanks to Rita Gross....

Installing the available Preview Patch.... Problem Solved.

(I normally stay away from the previews, but this time it was positive!!)

Thank you Rita
Lisa S 0 Reputation points

2026-09-24T23:35:33.0866667+00:00

Same problem here error code 0x8004A97E windows 11 on pc.

cell phone lets me sign in
Steve F 5 Reputation points

2026-09-25T00:48:03.74+00:00
This is what worked for me just now,

Clear stored Xbox sign-in credentials.

Open Credential Manager.

Select Windows Credentials.

Under Generic Credentials, remove entries that start with or contain Xbl.

Restart the PC and try signing in again.
Melinda Greene 0 Reputation points

2026-09-25T15:19:40.8933333+00:00

Same thing was happening to me for 2 days straight. Just now, I logged into Solitaire and my account reconnected to the app. Don't know what changed, but I hope you are also able to log back in now.
GucciMang 0 Reputation points

2026-09-25T22:03:41.73+00:00

I did what Steve F. suggested, and it seems to be working for me now! My profile picture was missing the first time I logged in, but after logging in a second time, it showed up and I was able to play. Thanks!

11 answers

EKrause 10 Reputation points

2026-09-25T06:37:28.7233333+00:00

I was able to solve the problem, in fact with the help of a Google AI bot. Without AI assistance, I wouldn't have found this error, even though I'm a computer scientist and have known Windows since version 3.0.

Apparently, you really have to ask the AI the right questions to arrive at a solution.

In my case, it had to do with user data that probably occurred during the clean installation last weekend…the installation likely got stuck somewhere unnoticed.

You have to delete a hidden folder, and to do that, you first have to run some command-line commands in PowerShell as an administrator.

However, I don't believe that yesterday's AI solution would also work with Windows 11, because according to the AI, Windows 11 uses services in some places that are structured differently than in Windows 10.

In addition, this solution requires command-line knowledge, such as PowerShell, among other things.

Therefore, I have some reservations about posting the solution here, because the problem is quite specific.
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John Kennedy 0 Reputation points

2026-09-25T15:12:16.2266667+00:00

I had to uninstall The most recent mainstream Windows 11 update for September 2026 KB5124010 (OS Build 26200.9550 for version 25H2 and then everything seems to be working fine. All Xbox games are now playable.
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Phil Treanor 0 Reputation points

2026-09-25T15:30:49.8533333+00:00

I saw this, thought why not, tried it and it worked!

Thanks.
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Clifford and Gabrielle Wood 0 Reputation points

2026-09-25T03:44:23.18+00:00

I re-registered my profile then restarted my laptop. Resolved
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ALAN ALFREDO SAITO 0 Reputation points

2026-09-24T18:06:55.2833333+00:00

tambien el mismo problema , ya hace varuas horas que quiero abrir efotball 2027 en mi pc y no hay caso , da ese error
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ALAN ALFREDO SAITO 0 Reputation points

2026-09-24T18:07:32.8366667+00:00

mismo problema hermano , no puedo abrir efotball, quiero usar a mi del piero y mi bale jaja
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utkarsh yadav 0 Reputation points

2026-09-24T16:09:08.4633333+00:00

Facing the problem for 16 hours ,know in my efootball account which is connected to xbox live ,and it's really frustrating ,have done every possible thing microsoft ai ,chatgpt , gemini has said ,and I have got nothing ,when will this problem solve ,any human to reply
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Lisa S 0 Reputation points

2026-09-25T00:15:31.99+00:00

Watch and follow to fix problem. https://youtu.be/FRGldCg_r8Q
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Microsoft Solitaire & Casual Games not letting me sign in

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