Subscription Issues

Jason Szpara 0 Reputation points
2026-09-24T03:23:12.3566667+00:00

My credit card has been charged to renew my subscription but I cannot access any of my microsoft apps. I am wasting hours trying to correct this and cannot get ahold of anyone for support.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. GsN5034 - IA 77,900 Reputation points Independent Advisor
    2026-09-24T04:10:30.13+00:00

    Hello,

    1. Which Microsoft 365 subscription do you have or recently renewed? For example, Microsoft 365 Basic, Personal, or Family?
    2. Where did you purchase the subscription? Was it directly through Microsoft, or through a third-party store such as the Apple App Store or Google Play Store?
    3. Are you using Windows or macOS? Also, what error message do you receive when you try to access the Office apps? If possible, could you share a screenshot of the error for reference?

    Meanwhile, please sign in with your Microsoft account on the Services & Subscriptions page and check whether your Microsoft 365 subscription is shown as active.

    https://account.microsoft.com/services

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