trying to create an outlook email address and it says account blocked

liz 0 Reputation points
2026-09-22T16:09:19.1033333+00:00

why is outlook blocking set up of an email address on my phone

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. GsN5034 - IA 77,900 Reputation points Independent Advisor
    2026-09-22T16:44:22.0633333+00:00

    Hello,

    This issue might be related to the specific Wi‑Fi network you’re connected to. For example, your IP address may be blocked from creating a new Microsoft account.

    If you are using a VPN, temporarily disable it and try creating a new Microsoft account again.

    If you’re not using any VPN, connect your PC or mobile device to a different Wi‑Fi network, such as a mobile hotspot, and open a private browsing window (Incognito/InPrivate Browsing) in different browsers like Edge or Chrome.

    Then try creating a new Microsoft account using this link:

    https://signup.live.com/

    If you’re still having issues after trying these steps, please let me know.

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  2. Hornblower409 16,050 Reputation points
    2026-09-23T17:31:57.1966667+00:00

    @liz said

    outlook blocking set up of an email address

    Ongoing problem for many people.
    See: https://support.microsoft.com/en-us/accounts-billing/manage/account-creation-has-been-blocked

    If all else fails, get a trusted friend or relative in another location to try and do the create for you. Make sure they put an "Email a code" 2nd verification on the account. You'll need it when you try to logon for the first time from a different location.

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