I cannot pay my outstanding charges with a new credit card, as I'm in Spain on vacation and the Microsoft Billing cannot accept my US Credit Cards

Peter Sorensen 0 Reputation points
2026-09-20T16:34:59.16+00:00

I cannot pay my outstanding charges with a new credit card, as I'm in Spain on vacation and the Microsoft Billing cannot accept my US Credit Cards

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. John Jefferson Doyon 87,640 Reputation points Independent Advisor
    2026-09-20T17:08:00.86+00:00

    Hi, @Peter Sorensen

    Microsoft 365 subscription is tied to the country and currency where it was originally purchased. Because of that, the system won’t let you extend the subscription or set up auto-billing using a payment method from your new country.

    What you can do instead is cancel your current subscription and wait for it to expire (or you can cancel it early if possible). Once it’s fully expired, you can purchase a new Microsoft 365 subscription using your correct country and billing information.

    Since you’re only in Spain temporarily, do not change your Microsoft account or billing region just to make the payment.

    For now, you can use the free Office apps on the web at https://www.microsoft365.com/ and deal with the subscription once you’re back home.

    You could also cancel the subscription and subscribe again later using the correct US billing information, but any outstanding balance may still need to be settled first.


    Click "Add comment" to let me know.

    Thanks!

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