my account says it does not exists how to relogin

zaidii khan 0 Reputation points
2026-09-20T07:16:48.2933333+00:00

my account says it does not exists @buscemied.com


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Microsoft 365 and Office | Other
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  1. AI answer

    2026-09-20T07:17:07.3833333+00:00

    If the sign-in page says the account does not exist, use this sequence:

    1. Check whether the address is actually a Microsoft account by going to the Microsoft account sign-in page and entering the email address.
      • If a password prompt appears, it is a Microsoft account.
      • If the message says "We couldn't find an account with that username" or "That Microsoft account doesn't exist," check the spelling carefully, including the domain.
    2. Run the Sign-in Helper tool. It checks the email address or phone number entered and tells what action is needed:
    3. If the username is correct but the password stopped working, use Recover your account:
      • Recover your account
      • Select where to receive the security code.
      • Enter the code.
      • Set a new password.
    4. If the account has not been used for more than two years, it may have been deleted and can no longer be reopened.
    5. If no verification method is accessible, use the account recovery form:
      • Account recovery form
      • Complete it from a device and location previously used for that account if possible.
    6. If the message still says "We couldn't find an account with that username" after trying recovery, use Contact support from the recovery article:

    If this is a work or school account, reset must be handled through the organization IT admin or the work/school password reset page, not the personal Microsoft account flow.


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  2. paulr0511 48,545 Reputation points Independent Advisor
    2026-09-20T08:16:05.5466667+00:00

    Hello, good day and thanks for your question. Sorry to know on what happened to your account.

    May I check and confirm if this is a school or a work account?

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