while trying to open aphelion i am getting below response.

Orusu Venkatesh 0 Reputation points
2026-09-20T02:19:59.2+00:00

AADSTS75011: Authentication method 'MultiFactor, PasswordlessPhoneSignIn, X509Device' by which the user authenticated with the service doesn't match requested authentication method 'Password, ProtectedTransport'. Contact the MyAphelionHealth application owner.

Microsoft Edge | Profile, sync, and sign in | Windows 11
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  1. EmilyS726 269.8K Reputation points Independent Advisor
    2026-09-20T03:01:59.8833333+00:00

    This appears to be an SSO configuration issue with the MyAphelionHealth application.

    The error means you signed in using MFA/passwordless authentication, but Aphelion is specifically requesting password-based authentication, so it is rejecting the mismatch. Perhaps try incognito mode first.

    Otherwise, you will need to contact the MyAphelionHealth/Aphelion IT team/admin user. This error is an application-side authentication-method mismatch. The application owner may need to make some changes on their end, not something Microsoft can interfere with, since each organization determines their own settings.

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