former employer showing up in account information

Brian Dowdy 20 Reputation points
2026-09-20T02:08:38.7866667+00:00

When I go to account details within Office 365 apps my former employer's email address shows up as connected to my account. I uninstalled Office 365 and reinstalled it but I can't get rid of the connection to my former employer. How do I delete that information?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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AI answer

2026-09-20T02:08:53.4433333+00:00

Try removing the old work account from Windows first, because reinstalling Microsoft 365 usually does not remove the device’s stored work or school account connection.

  1. Open Settings > Accounts > Access work or school.
  2. If the former employer account is listed, select it and choose Disconnect.
  3. Restart the PC.

If the old account still appears in Office apps after that:

  1. Open Control Panel > User Accounts > Credential Manager.
  2. Check Windows Credentials and remove entries related to the former employer account.
  3. Restart the PC again, then open an Office app and sign in only with the current account.

If the old account is still tied to the device or tenant and cannot be removed locally, the former organization may still have the account associated in their tenant. In that case, the former organization’s administrator needs to remove that association.

If the issue is specifically that Windows keeps preferring the old organization identity, the Access work or school disconnect step is the primary fix.

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  1. EmilyS726 267.7K Reputation points Independent Advisor
    2026-09-20T02:41:49.6766667+00:00

    Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the little person icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it.

    ==================

    Next, type "control panel" in the search on the taskbar to launch it, then go to Credential Manager > Windows credential tab, look for anything referencing the organization account. Right-click and delete all that is found.

    ===============

    Hold down Windows + R keys, copy and paste the following path into the run box (one at a time please), and press enter to launch the folder. When it is launched, delete everything in the folder. If you run into any sub folder that will not allow you to delete, go into that sub folder, and delete from within.

    %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

    %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    %LocalAppData%\Microsoft\OneAuth

    %LocalAppData%\Microsoft\TokenBroker

    %LocalAppData%\Microsoft\IdentityCache  

    ========================= Restart the computer after that.

    Then check to see if the organization account is now gone.

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