Have two charges from Microsoft on my credit card.

Sandra Uhlar 0 Reputation points
2026-09-19T19:09:01.85+00:00

I have two charges on my credit card for Microsoft 365. One for $9.99 which is my 365 subscription. I have another charge for $19.99 that I do not know what it is for

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2026-09-20T12:21:09.66+00:00

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  2. John Jefferson Doyon 87,640 Reputation points Independent Advisor
    2026-09-19T19:42:09.2933333+00:00

    Hi, @Sandra Uhlar

    This forum is public, no one from here has access to your Microsoft account.

    Please sign in to your Microsoft account and review these pages:

    If there's nothing listed there, check order history:

    • Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
    • Adjust the date range to include the purchase date.
    • Then click “Show details” under each order to see what the charge is for.
    • If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

    If you don’t see this subscription under your Microsoft account at https://account.microsoft.com/services, please check a few things so the charge can be narrowed down:

    1. How did you get notified about the charge? (bank alert, email, etc.)
    2. What exactly does the charge description say in your statement?
    3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

    Click "Add comment" to let me know.

    Thanks!

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