Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Have two charges from Microsoft on my credit card.
Sandra Uhlar
0
Reputation points
I have two charges on my credit card for Microsoft 365. One for $9.99 which is my 365 subscription. I have another charge for $19.99 that I do not know what it is for
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
2 answers
Sort by: Most helpful
-
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator2026-09-20T12:21:09.66+00:00 -
John Jefferson Doyon 87,640 Reputation points Independent Advisor
2026-09-19T19:42:09.2933333+00:00 Hi, @Sandra Uhlar
This forum is public, no one from here has access to your Microsoft account.
Please sign in to your Microsoft account and review these pages:
- Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription
If there's nothing listed there, check order history:
- Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
- Adjust the date range to include the purchase date.
- Then click “Show details” under each order to see what the charge is for.
- If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.
If you don’t see this subscription under your Microsoft account at https://account.microsoft.com/services, please check a few things so the charge can be narrowed down:
- How did you get notified about the charge? (bank alert, email, etc.)
- What exactly does the charge description say in your statement?
- Do you have another Microsoft account (work, old email, family member) where your card might be added?
Click "Add comment" to let me know.
Thanks!