Cancel Subscription

Question

Cancel Subscription

Kaylee Skaer 0

I am getting charged each month for something I am not aware of? I need help.

Kaylee Skaer 0 Reputation points

2026-09-19T13:05:02.43+00:00

Can I search what I am being chagred for through my card?

2 answers

Your answer

Kaylee Skaer 0 Reputation points

2026-09-19T13:05:02.43+00:00

Can I search what I am being chagred for through my card?

Answer 1

To identify and stop the charge:

Go to Manage your payments and select Investigate to find the charge and check whether it is tied to a subscription, another Microsoft account, or a family member using the same card.
Review order history for multiple purchases of the same amount close together. This helps confirm whether it is a duplicate charge or a normal retry of a previously declined payment.
Check Services & subscriptions with the Microsoft account that may have made the purchase.
- If Turn on recurring billing appears, the subscription is already set to expire on the shown date and no further cancellation step is needed.
- If a subscription is active, cancel it there.
If the subscription was bought through a third party such as Amazon, Best Buy, Google Play, or the Apple App Store, cancellation and refunds must be handled through that seller.
If the charge is still not recognized, use the billing troubleshooter or contact Microsoft Support.
If payment information may be compromised, contact the bank or payment provider to prevent more charges.

Common reasons for an unexpected Microsoft charge include:

recurring billing is enabled on a subscription
a previously declined charge was retried successfully
another account used the same payment card
a family member made the purchase
an in-app purchase was made

Answer 2

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.