I am not receiving emails

Anne Marie Spooner 0 Reputation points
2026-09-19T11:59:23.2+00:00

I am not receiving emails something is wrong I would like to speak to someone in person

Microsoft 365 and Office | Microsoft Forms | For business
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  1. Michelle Nguyen 1,510 Reputation points Independent Advisor
    2026-09-19T13:20:33.7633333+00:00

    Hi @Anne Marie Spooner

    I’m sorry to hear that you are not receiving emails. To better understand the issue, could you please provide the following information?

    1. Are you not receiving any emails, or only emails from a specific sender or domain?
    2. Which Outlook version are you using: New Outlook, Classic Outlook, Outlook on the web, Outlook for Mac, or the Outlook mobile app?
    3. Is this a personal Microsoft account such as Outlook.com/Hotmail, or a work or school account managed by an organisation?
    4. Can you receive emails when you sign in to Outlook on the web?
    5. Have you checked your Junk Email, Deleted Items, and Archive folders?
    6. Do senders receive a non-delivery report or error message when they email you?
    7. When did the issue begin, and does it affect all devices or only one device?

    If possible, please also share a screenshot of any error message, with your personal information hidden. These details will help us identify whether the issue is related to the Outlook application, mailbox settings, or the account itself.

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  2. AI answer

    2026-09-19T11:59:37.2166667+00:00

    If this is an Outlook.com mailbox, start with these checks in Outlook.com:

    1. Check Storage and confirm the mailbox and Microsoft cloud storage are not full. If storage is full, mail sent during that time is bounced back to the sender and is unrecoverable.
    2. Check Other, Junk Email, Deleted Items, Archive, and any custom folders.
    3. Set Filter > Sort > Date to make sure messages are not just appearing out of order.
    4. Check Settings for Rules, Forwarding, and Junk Email to make sure mail is not being redirected, blocked, or filtered.
    5. If the account password was changed recently, update it. If the account was temporarily blocked because of unusual sign-in activity, follow the account unblock process.
    6. Send a test message from another email account and check whether the sender receives a non-delivery report.

    To speak with a live support person for Outlook.com:

    1. Sign in to Outlook.com.
    2. Select Help on the menu bar or the ? help icon.
    3. Enter the issue, such as cannot receive emails.
    4. Scroll to Still need help? and select Yes.
    5. Choose Chat with a support agent in your web browser.

    If sign-in is also failing, use the Microsoft account sign-in helper.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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