I have paid twice for my Microsoft 365 Personal subscription.

To request a refund for a duplicate Microsoft 365 Personal charge, first cancel the subscription from the Microsoft account that was used to buy it, because refund eligibility is checked during cancellation.

1. Go to https://account.microsoft.com/services and sign in with the Microsoft account used for the purchase.
2. Find the Microsoft 365 Personal subscription and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Follow the cancellation steps on screen. During this process, Microsoft indicates whether the subscription qualifies for a refund.

Important details:

• Not all cancellations result in a refund.
• If no refund is issued, access to Microsoft 365 typically continues until the end of the current billing period.
• If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is required.
• If the subscription was purchased through Google Play, the Apple App Store, or a third-party retailer such as Amazon or Best Buy, the refund must be requested from that seller instead.

If the extra charge cannot be resolved through the cancellation flow, contact Microsoft Support:

• Go to Contact Microsoft Support
• Enter the billing problem and select Get Help
• If needed, select Contact Support to reach the best support option

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