How do I help my stepmom with a unwanted charge

Super Mario Dinosaurs 5 Reputation points
2026-09-18T18:48:02.7466667+00:00

Hello, I am coming here to help my stepmom since I have become very annoyed with the fact that somehow she is getting charged from Microsoft, I have been thinking it was the subscriptions from our family Xfinity that we have for ESPN Unlimited and Peacock but I looked into it and we don't owe anything for the 2 subscriptions despite me wanting to cancel them, but I am trying to figure out on what could be going on with my stepmom getting unwanted charges from Microsoft to get the charges disputed and fixed since I have looked on my personal Microsoft account (the one I am contacting you on) and seen no charge history except a game I bought with money tied to my Microsoft wallet and a digital Xbox gift card from Microsoft rewards. I know this is a headache for her but at the same time, I am trying to help her as best as I can.

PS, the tags are the best I could do

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
    2026-09-19T03:55:12.55+00:00

    Welcome Super Mario Dinosaurs,

    I understand how frustrating unexpected charges can be, especially when it is not clear which Microsoft account or service they are coming from.

    To help narrow this down, could you please confirm:

    • What does the charge description on your stepmother's bank or credit card statement show exactly (for example, "MICROSOFT*…" or "MSFT*…")?
    • Does your stepmother have her own Microsoft account, separate from yours?
    • Is the charge a one-time purchase or a recurring monthly/annual charge?
    • Are you using personal or business account.

    Looking for your update.

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