cannot access microsoft word, excel, etc

Judith Saunders 0 Reputation points
2026-09-18T16:56:45.8766667+00:00

My computer cannot access Microsoft and Norton informs me this is a Microsoft problem. Please help!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Lester Bernard Reyes 84,820 Reputation points Independent Advisor
    2026-09-18T18:05:46.2033333+00:00

    Hi, I'm Bernard. I'm happy to help!

    Is there any particular error message or code when you try to access the Office apps? While waiting, kindly follow the steps below:

    Repair Office 365:

    Press the Windows key + R, then type in:

    appwiz.cpl

    Then hit OK

     

    Look for the Microsoft Office or Microsoft 365 app > Right-click, then select "Change" > Select "Quick Repair" Then follow the prompts to repair.

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