Azure Free Account – Account Under Review for Over a Week

Karl SPI 0 Reputation points
2026-09-18T12:42:03.9566667+00:00

Hello,

I signed up for an Azure Free Account over a week ago, and my account has been stuck on “Your account is under review” ever since.

The message says that Azure is checking whether they can offer me Azure services and that I will be notified by email once my account is ready to use.

However, it has now been more than a week and I haven’t received any update.

Could someone please help me understand why the review is taking so long and whether there is anything I need to provide or do on my side to complete the verification?

Is there also a way to contact the appropriate Azure support team to have my account reviewed?

Thank you for your help.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. AI answer

    2026-09-18T12:42:23.9433333+00:00

    An Azure account review normally completes within a few days, but it can take longer when additional verification is needed.

    What to check first:

    1. Verify the information used during sign-up:
      • Azure profile details are correct, including contact email address, street address, and telephone number.
      • Credit card information is correct.
      • No other Microsoft account already uses the same information.
    2. If the sign-up showed an account issue message, confirm billing details:
      • Sign in to the Microsoft account center.
      • Open Your info.
      • Make sure billing and shipping details are completed and valid.
      • Make sure the credit card billing address matches the bank records.
    3. If the process stalled during card verification:
      • Allow third-party cookies in the browser.
      • Refresh the Azure sign-up page.
      • If needed, restart the browser and try again.
      • If the issue continues, try a different browser.
    4. Watch for Microsoft email notifications:
      • Azure sends email updates when the review is complete.
      • Check junk or spam folders for any request for more information.

    For a review that has already been pending for more than a week, the supported next step is to contact Azure support by creating a support request.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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