How do I get a refund on a subscription Microsoft took through my paypal?

Julie Flook 0 Reputation points
2026-09-18T10:30:18.95+00:00

Hello,

I am writing to request a full refund of £104.99, which was recently taken for my Microsoft subscription.

I have had an automatically renewing annual subscription since 2017, but I have not used your services for more than three years. I also attempted to cancel the subscription last year but was unsuccessful, as I was not aware that I also needed to cancel the recurring payment through PayPal.

The latest payment was taken less than 24 hours ago, and my account activity clearly shows that I have had 0% usage over the past year. I have therefore not used or benefited from the subscription for which I have just been charged.

I contacted PayPal to request a refund, but they advised me to contact Microsoft directly. I have now been told by Microsoft that PayPal is a third-party payment provider and that I am not entitled to a refund. I find this extremely frustrating, as the payment was made for a Microsoft subscription, and I am contacting you almost immediately after the payment was taken.

I have also not received any email from Microsoft notifying me that my subscription was due to renew.

I would therefore appreciate it if you could review my account and refund the £104.99 payment as a matter of goodwill. Given that the payment was made less than 24 hours ago, I believe this is a very reasonable request, particularly considering that the subscription has not been used for over a year.

Unfortunately, I no longer have access to the email address ******@miniprofessors.co.uk that was previously associated with my account. However, I hope you can still locate my subscription and payment details using the relevant account information.

I would appreciate confirmation that the refund has been processed and that the recurring subscription/payment has been cancelled so that I am not charged again.

Thank you, and I look forward to your prompt response.

Kind regards, Julie Flook

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. DaveM121 932.4K Reputation points Independent Advisor
    2026-09-18T11:04:44.9566667+00:00

    1

    If you are unable to access the Microsoft account your subscription is linked to, try using the steps they provide on this link to recover that Microsoft account.

    https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

    2

    If you are unable to recover the account, you cannot resolve this payment problem yourself, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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