I have bought and paid for Vision Plan 2 and allocated the license via the Admin Portal that I manage

Question

I have bought and paid for Vision Plan 2 and allocated the license via the Admin Portal that I manage

Steven Morton 0

I have bought and paid for Vision Plan 2 and allocated the license via the Admin Portal that I manage yet I cannot download the application. Every advice is to go to Office.com but that takes me to this page and I cannot install it from there. Sort this out it really is pathetic that something purchased online from an organisation the size of Microsoft is so hard to get. I would go as far as saying this is ludicrously inept even for your lot.

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Answer 1

Lou Farigno 0

Just curious, if the Visio Plan 2 license is already showing as active and assigned correctly in the Microsoft 365 Admin Center, how long does it normally take for the actual Visio install option to appear under Apps & devices?

I’ve seen cases where removing and reassigning the license fixes it, but is that actually a licensing sync issue on Microsoft’s side, or could it be related to the type of Microsoft 365 account/tenant or an existing Office installation?

Also, if Visio still doesn’t show up after reassigning the license, is using the Office Deployment Tool basically the best workaround, or is there another way to force the account to refresh and recognize the Visio Plan 2 entitlement? Just trying to understand what’s actually happening behind the scenes rather than repeatedly removing and adding the same license.

Ruby Nguyen 2,050 Reputation points Independent Advisor

2026-09-18T11:43:38.2+00:00

Hi Lou,

Thank you for your thoughtful questions. I completely understand that repeatedly removing and reassigning the same license doesn't explain the underlying cause.

As a fellow community user, I can only share guidance based on Microsoft documentation and similar cases I have seen. Microsoft doesn't publish a specific timeframe for when the app installation option will become available under Apps & devices after a license is assigned, so I cannot confirm a timeline that isn't documented by Microsoft.

Based on similar cases I have assisted with, removing and reassigning the license can help refresh the account assignment. Once the license is assigned, the change is often reflected immediately, although it can take up to one hour in some cases.

The Office Deployment Tool is a fully supported way to install the Visio desktop app. It is commonly used by administrators to download, deploy and customize Microsoft Office applications across multiple devices. However, it only handles the installation process and doesn't assign or refresh the license. Visio will activate automatically when the user signs in with a licensed account.

Additional information is available in the following resource: Overview of the Office Deployment Tool - Microsoft 365 Apps | Microsoft Learn

If the license is assigned correctly and the install option still doesn't appear, the next recommended step is to contact Microsoft Support through the Microsoft 365 admin center so they can review the account entitlement and portal behavior within the tenant.

I hope this helps address your concerns, at least in part.

Answer 2

Good day Steven,

Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts because this is a user‑to‑user support forum.

Since your work account has been assigned a Visio Plan 2 license, downloading Microsoft Visio through office.com is the correct approach. To access the Visio download page, you can follow these steps:

Please sign in to office.com with the licensed work account, then go to Apps and more > More apps > Install apps > Microsoft 365 apps > Apps & devices > Install Visio.

Please note that my account doesn't have a Visio Plan 2 license assigned. Therefore, I will use the Install Office option as an example in the screenshot.

User's image

You can also open the Subscriptions tab to confirm that the Visio Plan 2 license is assigned to the account.

If Visio still doesn't appear, remove the license, save the change, then assign it again in Microsoft 365 admin center and follow the steps above to check whether the Install Visio option is available.

As an alternative, you can deploy Visio using the Office Deployment Tool. Please refer to the Visio deployment guide for detailed instructions.

If the issue continues, please contact Microsoft Support through Microsoft 365 admin center > Support > Help & Support. A support engineer can review the licensing configuration, verify backend synchronization and perform further troubleshooting if needed.

If you have any questions or need further support, please don’t hesitate to reach out at any time.

Thank you for your patience and understanding.

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