Need to enter keycode

DORIS ROOD 0 Reputation points
2026-09-17T22:39:15.8333333+00:00

Lost access to my computer and my keyboard won't let me put in keycode

Windows for home | Windows 11 | Recovery and backup
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  1. Jeronimo Fuerte 46,090 Reputation points Independent Advisor
    2026-09-17T23:32:32.7433333+00:00

    Could you please provide a little more information so I can better understand where the problem is occurring? When you say “keycode,” are you referring to your Windows PIN/password, a BitLocker recovery key, or another security code?

    What exactly is displayed on the screen where you are unable to enter it? If possible, please share a photo or screenshot, making sure not to include any passwords, PINs, recovery keys, or other personal information.

    Does the keyboard not respond at all when you press keys, or does it allow you to type but reject the code? Is this the built-in keyboard of a laptop, or an external USB/Bluetooth keyboard?

    Can you use the mouse/touchpad normally on that screen? Was the computer working normally before this happened, and did the issue start after a Windows update, restart, or other change?

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  2. AI answer

    2026-09-17T22:39:31.6133333+00:00

    Try these in order:

    1. On the sign-in or recovery screen, select the Accessibility icon and open On-Screen Keyboard. Use the mouse to enter the code.
    2. If this is the normal Windows sign-in screen, select Sign-in options and switch to the password option instead of PIN. Sign in with the account password, then set up the PIN later from Settings > Accounts > Sign-in options.
    3. If this is a BitLocker recovery screen and the keyboard is not responding, try a basic wired USB keyboard connected directly to the PC. Wireless or Bluetooth keyboards may not work at that stage.
    4. If the device uses MBAM Self-Service Portal, enter at least the first 8 digits of the 32-digit Recovery KeyId, select a reason, choose Get Key, and then enter the returned 48-digit recovery key on the BitLocker recovery screen. This requires that the portal was configured by IT and that the user previously signed in physically to that computer at least once.
    5. If sign-in still fails, use Microsoft’s sign-in helper or contact support. Support agents cannot send password reset links or change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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