I am not able to see my Personal Vault on the IOS OneDrive App.

Stevens Bonilla 0 Reputation points
2026-09-16T18:30:16.8633333+00:00

For a long time I have not been able to see my Personal Vault files on the IOS App. Every time I go into the app and select Vault it ask me to Start Using Personal Vault. I follow the steps and when I get in my files are not showing up. If I go out or the Vault locks I see the Start Using Personal Vault. I have remove the app, restarted my IPhone, downloaded the app again. I have reset it the account and have done every trick I have read to get it work with no luck. I really need your help as this is a tool I really use and need to have access on my phone.

Microsoft 365 and Office | OneDrive | For home | iOS
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  1. Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
    2026-09-17T00:38:40.9066667+00:00

    Hello Stevens Bonilla

    Since you have already reinstalled OneDrive, restarted the iPhone, and reset the account, I would not recommend repeating those steps.

    Please open OneDrive.com in the latest version of Edge, Chrome, or Firefox and check whether the files are visible inside Personal Vault there. Also confirm that the OneDrive iOS app is signed in with the same personal Microsoft account.

    • If the files appear on OneDrive.com, they have not been deleted. You can use the web version as a temporary workaround.
    • If they appear online but remain missing only in the iOS app, sign out of the affected account in OneDrive, sign back in, and test Personal Vault again. This may temporarily refresh the Vault session.

    If the problem returns after the Vault locks, the issue will likely require investigation by Microsoft Support rather than further local troubleshooting. Here is how to contact support:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    Please do not move or delete the online Vault files while the issue is being investigated.

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