Purview sensitivity labels on files that I need to use (excel, word, powerpoint)

Matti Markkanen (Adecco Oy) 0 Reputation points
2026-09-14T07:31:26.6533333+00:00

Hi,

I was a Microsoft vendor with a former v-account that has been deprovisioned. Files I created are protected by a Microsoft Purview sensitivity label. My organization was acquired, the original sponsor is no longer available, and I need to find the owner of the rights management tenant or an escalation path for file recovery.

Where can I get help for this issue, or is it impossible?

Thanks.

Microsoft Security | Microsoft Purview
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  1. Anthony Porter 310 Reputation points
    2026-09-16T23:10:22.1166667+00:00

    Recovery depends on whether the tenant that applied the Purview/RMS protection still exists and has an administrator available.

    If you can identify the original tenant, a Global Administrator or Purview Administrator may be able to assist. If the tenant has been retired or is no longer accessible, recovery may not be possible because the encryption keys remain with that tenant.

    I recommend opening a Microsoft Support case and providing the former account details and any information you have about the tenant. They may be able to help identify the tenant owner or advise on available recovery options.

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