Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
Azure Support
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soonyong jang
0
Reputation points
Hello,
I tried to request a refund through the Azure portal, but I cannot proceed because the following message is displayed:
“No invoices are eligible for a quick refund. Please contact Customer Support.”
The invoice selection page also indicates that the invoice is not eligible for a quick refund and that I should contact Customer Support.
I am requesting a refund for the following reasons:
- Persistent Azure Run Command and virtual machine issues prevented me from using the service normally.
- Delayed support responses caused significant delays to my development and operations.
- I paid more than KRW 40,000 for an Azure support plan, but the support service did not meet my expectations.
Existing support request number: 2609060060000187
Question:
What is the correct Azure Portal process for submitting a refund request for an invoice and support plan that are not eligible for a quick refund? Should I create a Billing Support request instead?
I have not included any personal, confidential, payment, API key, or password information.
Cost Management
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Pranitha Sika 0 Reputation points Microsoft External Staff Moderator2026-09-16T17:45:12.0333333+00:00 Hello soonyong jang
Steps to create an Azure Billing Support request
1.Sign in to the Azure portal.
2.Select the? icon in the top menu, and then select Help + support.
3.Select Create a support request.
4.Enter Billing in the issue description or search field and select the billing-related option.
5.Select the affected Azure subscription, and then select Next.
6.If suggested solutions are displayed, do not select the quick-refund option again. Select Create a support request or Contact Support. If the portal redirects you to recommended solutions, select Return to support request.
7.Complete the request using the following selections:
Issue type: Billing
Problem type: Refund Request
Problem subtype: Select the closest available refund or invoice-related option
The internal refund guidance specifically identifies Billing as the issue type and Refund Request as the problem type.
8.In the description, include:
Invoice number and billing period
Azure subscription ID
The amount for which a refund or service credit review is requested
A clear explanation of why the refund is being requested
The message shown in the portal: “No invoices are eligible for a quick refund. Please contact Customer Support.”
Existing technical support request: 2609060060000187
A separate explanation if both Azure usage charges and the Azure support plan charge should be reviewed
Relevant screenshots, including the quick-refund eligibility message
9.Complete the contact details and preferred contact method.
10.Select Next: Review + create, review the information, and then select Create. The request can subsequently be tracked under Help + support > All support requests.
Can you please update us if the action plan provided was helpful?
Should there be any follow-up questions or concerns, please let us know and we shall try to address them.
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