how to fix Error code: 15, 25, 2603

Question

how to fix Error code: 15, 25, 2603

Stefanie Mitchell 0

I am having issues connecting MS apps to the account. I can go to the account, but cannot connect the apps saying they cannot reach the internet. But clearly I can!

User's image

0 comments

1 answer

Your answer

Answer 1

Welcome Stefanie Mitchell,

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue.

Thank you for posting in the Microsoft Q&A forum.

To help narrow down the cause, could you please confirm:

Are you signing in with a personal Microsoft account (Outlook.com, Hotmail.com, Live.com, etc.) or a work/school account?
Can you sign in successfully to the Microsoft Store with the same account?
Does the issue occur on all networks, such as both your home network and a mobile hotspot?

In the meantime, please try these quick checks:

Step 1: Verify the Microsoft Account Sign-in service

Press Windows + R > type services.msc and press Enter.
Find Microsoft Account Sign-in Assistant
Make sure its status is Running and Startup type is Automatic.

Step 2: Check date and time settings

Open Settings > Time & language > Date & time
Turn on Set time automatically and Set time zone automatically
Select Sync now

Step 3: Reset network components

Open Command Prompt as Administrator.
Run the following commands one at a time: netsh winsock reset netsh int ip reset ipconfig /flushdns
Restart the PC.

Step 4: Test without VPN or proxy

Open Settings > Network & internet > Proxy
Temporarily turn off any proxy that is enabled.
If you use a VPN, disconnect it and test again.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-09-10T04:05:45.0433333+00:00

Hello Stefanie Mitchell,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.