My account got hacked into and email and password got changed and when i appeal it says "not enough info provided" and thats all i know please help

Person 0 Reputation points
2026-09-07T15:40:46.3866667+00:00

My account got hacked into and it changed both my email and password and i appealed it but it wasnt enough please help me ive had my account for so long and now i cant get it back i dont know what to do

Microsoft Edge | Profile, sync, and sign in | Windows 11
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  1. Vikki-T 11,450 Reputation points Microsoft External Staff Moderator
    2026-09-08T09:02:24.1366667+00:00

    Hi Person,

    I'm sorry to hear this happened, especially if you've had the account for a long time.

    To better understand what recovery options may still be available, could you let me know:

    • Is this a personal Microsoft account or a work/school account?
    • Are you still signed in to the account on any device, browser, Outlook app, Xbox, or other Microsoft service?
    • Do you still have access to any of the previous security information (alternate email address, phone number, etc.) that was associated with the account?
    • When you received the "not enough information provided" message, was it through the Microsoft account recovery form or the Sign-in Helper process?

    If the recovery form was rejected, try submitting it again using as much historical information as you can remember, such as previous passwords, contacts you emailed frequently, Microsoft services you used, billing information, or other account details. The more accurate information you provide, the better the chance of verifying ownership.

    Please note that this is a user-to-user support forum. Moderators, contributors, and external Microsoft employees cannot directly verify account ownership, reset passwords, or recover accounts on behalf of users. Account recovery decisions can only be made through Microsoft's official account recovery processes. Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-09-07T15:41:01.1466667+00:00

    Use the Microsoft Sign-in Helper first. It is the primary recovery path for sign-in problems, hacked accounts, and blocked Outlook.com accounts.

    If the account was hacked, follow this order:

    1. Scan the PC for malware before changing anything
      • Open Windows Security.
      • Go to Virus and threat protection.
      • Select Scan options > Full scan > Scan now.
      • This is important because changing the password before removing malware can let the attacker regain access.
    2. Start the hacked-account recovery flow
      • Use the recovery guidance for compromised accounts and start the helper tool.
      • The tool can either guide through self-help steps or offer the chance to talk to an agent.
    3. If sign-in still fails, try password recovery paths
      • On the sign-in page, select Forgot my password.
      • If prompted, choose I think someone else is using my Microsoft account.
    4. Review account security activity if access is restored
      • Go to Security basics.
      • Select Review activity.
      • For activity that was not recognized, select This wasn't me or Secure your account.
      • Then change the password to a strong new password.
    5. Check whether a security-info change is pending
      • If the message says “Your security info change is still pending” or “You can't access this site right now”, all previous security info was replaced and the account enters a restricted state for 30 days.
    6. If the appeal/recovery form was rejected for not enough information
      • Use the official help for the Microsoft account recovery form.
      • If more help is needed, use the Microsoft support contact option.

    Important limits:

    • Microsoft support agents are not allowed to send password reset links or change account details.
    • If the attacker changed the password and sign-in details, the official recovery tools are the required path.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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