How to deregistrate the laptop from the Autopilot account of other organisation?

Question

How to deregistrate the laptop from the Autopilot account of other organisation?

Borovytskyi Oleh 0

Hi, I´m reseller of used laptops from Spain. One of laptops I sold has a Autopilot login window during of installation of Windows. It is registrated to SAS company. I oficially bought it from the refurbishing company from Poland and I have the invoice but without a serial number of each unit, just the quantity. I think the IT department of SAS didn´t remove it from corporative account before resell it. So, I would like to know, how I can to deregistrate it for free using. Any help?

Rahul Jindal 11,731 Reputation points

2026-08-25T20:14:29.6133333+00:00

You will have to open a support case with Microsoft for them to deregister the device from the backend.
Borovytskyi Oleh 0 Reputation points

2026-08-27T08:47:11.1333333+00:00

Here is the part of answer of spanish MS support:

Anne - 8/25/2026, 11:03 AM

Since you provided the device, please confirm that it was properly decommissioned and contact the previous owner or organization to have it removed from Autopilot. If you wish, contact Microsoft Enterprise Support to verify the situation and get guidance on the proper process.

They couldn’t help me. Honestly, I have no idea how I’m supposed to find the IT department of SAS and explain the issue to them. The laptop is a Dell Latitude 7390, and it was probably sold years ago.

1 answer

Your answer

Rahul Jindal 11,731 Reputation points

2026-08-25T20:14:29.6133333+00:00

You will have to open a support case with Microsoft for them to deregister the device from the backend.
Borovytskyi Oleh 0 Reputation points

2026-08-27T08:47:11.1333333+00:00

Here is the part of answer of spanish MS support:

Anne - 8/25/2026, 11:03 AM

Since you provided the device, please confirm that it was properly decommissioned and contact the previous owner or organization to have it removed from Autopilot. If you wish, contact Microsoft Enterprise Support to verify the situation and get guidance on the proper process.

They couldn’t help me. Honestly, I have no idea how I’m supposed to find the IT department of SAS and explain the issue to them. The laptop is a Dell Latitude 7390, and it was probably sold years ago.

Answer 1

Pavel yannara Mirochnitchenko 13,456 MVP

You have 3 options:

Contact SAS IT support and ask them to remove device hash based on serial number.
If you have a proof of purchace that you own device, you could ask MS to remove it. Maybe the best way to create a ticket is through Intune console support.
You could momentary allow personal device enrollment in mdm and override the OOBE enforcement to SAS.

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